How To File A Complaint

First Bank & Trust East Texas is chartered under the laws of the State of Texas and by State law is subject to regulatory oversight by the Texas Department of Banking. Any Consumer wishing to file a complaint against First Bank & Trust East Texas should contact the Texas Department of Banking.

First Bank & Trust East Texas also engages in the money transmission and/or currency exchange business as an authorized delegate of American Express under Chapter 151 of the Texas Finance Code. If you have complaint, first contact the consumer assistance division of American Express at 1-877-297-4438, if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity; please direct your complaint to the Texas Department of Banking.


In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard Suite 300
Austin, TX 78705-4294
Telephone Number:  1-877/276-5554 (toll free)
Fax Number:  512/475-1313
E-Mail Address:  Consumer.complaints@dob.texas.gov
Website Address:  www.dob.texas.gov

 

Como Presentar Una Queja

First Bank & Trust East Texas fue fundado bajo las leyes del Estado de Texas, y por las mismas leyes estatales, esta sujeto a regulatoria por parte del Departamento Bancario de Texas. Cualquier consumidor que desee presetar una queja contra First Bank & Trust East Texas debe comunicarse con el Departamento Bancario de Texas.

First Bank & Trust East Texas tabien participa en la transmission de dinero o el negocio de intercambio de moneda como un delegado autorizado de American Express bajo capitulo 151 del Texas Finance Code. Si usted tiene una queja, primero comuniquese con la division de assistencia al consumidor de America Express al 1-877-297-4438, si todavia tiene una queja sin resolver con respecto a la transmision de dinero de la empresa o actividad de cambio de moneda; por favor dirija su queja ante el Departamento Bancario de Texas.


En Persona or por correo de Estados Unidos:
Texas Department of Banking
2601 North Lamar Boulevard Suite 300
Austin, TX 78705-4297
Telefono:  1-877/276-55554 (toll free)
Fax:  512/475-1313
Correo Electronico:  Consumer.complaints@dob.texas.gov
Sito Web:  www.dob.texas.gov